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  2. Frequently Asked Questions

Frequently Asked Questions

  • Tell me the parking fee!

    Niigata Toei Hotel owns one of the best parking lots in the city.
    It can accommodate up to 70 cars.

    = Parking fee =
    "Guests using lodging",Continue reading
  • Is there a smoking place?

    There is a private room smoking place on the third floor.

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  • Is there a ballroom?

    Two large banquet rooms(Splittable)Between the first floor Hakucho no Ma, Toki-no-ma second floor Toki-no-ma,
    There are four small ballroomContinue reading
  • Is there a wheelchair?

    We are preparing in the facility.
    The hotel staff will be able to guide you to the banquet hall, restaurants and guest rooms.

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  • Is there an AED?

    The hotel has an AED (automatic external defibrillator) installed,
    The hotel staff is actively participating in AED and workshops on cardiopContinue reading
  • What TV channels can be seen in the room?

    NHK, NHK Educational TV, TV Asahi, TBS, Fuji TV,
    Nippon Television and BS satellite broadcasting.

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  • Do you handle courier?

    Takkyubin is available at the front desk.
    We are also preparing cardboards for packing as well as various types of transcripts.

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  • Can you send me a brochure?

    We will send you a pamphlet by mail.
    Please do not hesitate to tell us.

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  • Various credit cards and cashless payments are also possible.

    The following credit card and cashless payments are available.

    Visa, JCB, American Express, UC, DC, NICOS,
    UFJ Card, Mastercard, etc.

    PAYContinue reading
  • Guest room Washlet is toilet?

    All rooms are bidet.
    All the toilets in the rooms are Western-style.

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  • What is the extra charge for your room?

    The price is 1,100 yen (tax included) per hour per room.
    It is the same charge for using rooms before check-in.
    Please use the front desk whContinue reading
  • Can I leave my luggage before or after check-in?

    We will keep your luggage before and after check-in.

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  • What are the check-in and check-out times?

    Check in is from 3 PM and check out is at 11 AM.
    Depending on the content of the plan, there may be times when the staying time is extended.Continue reading
  • Can I lend a mobile charger?

    "The battery of the mobile phone has run out! "I forgot my charger! "

    Please inform the front desk at such time.

    ※ Since the number of chaContinue reading
  • Are there drinks in the rooms?

    The refrigerator in the room is an empty refrigerator.
    You can bring your favorite drink, but in the restaurant and banquet hall
    I can not bContinue reading
  • Can I use the Internet in my room?

    Niigata Toei Hotel, we have installed a wireless LAN access point in this facility,
    You can use broadband line for free.
    Wireless LAN passwoContinue reading
  • Do you rent an umbrella in the rainy season?

    We rent umbrellas at the 3rd floor front desk.
    ※Quantity is limited. 
    Please do not hesitate to contact your nearest staff.

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  • Because I am a birthday / anniversary I want to give a present!

    Cakes, flowers, champagne and fruits can be arranged.
    Please make a reservation by telephone.
    (Reservations up to 3 days in advance are requContinue reading
  • Tell me the restaurant's opening hours!

    In a restaurant that can be used in various scenes,
    You can enjoy the menu of polished chefs.

    ●9th Floor Restaurant Restini
    Breakfast/7: 00Continue reading
  • What is the parking fee for using the restaurant?

    Lunch time is 2 hours and dinner time is 3 hours free.

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  • Does the restaurant need a reservation?

    Although it is not a reservation system, because it is crowded at the weekends,
    We recommend you to make a reservation in advance.

    ● 9th FlContinue reading
  • What is "Steakhouse Azuma"?

    One of the best in the city, Popular steakhouse.
    A skilled chef is a 4 cm thick iron plate,
    I will bake a steak in front of the customer.

    Continue reading
  • Does "Steakhouse Azuma" need reservations?

    Although it is not a reservation system,
    For weekends and so forth, we recommend reservation before jamming.

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  • Is there a special menu for the anniversary?

    If you can consult in advance, depending on your preference, budget,
    The chef suggests a special menu.

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  • Can I have a box lunch?

    We will receive according to your budget.Also, please consult us when you wish for delivery.

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  • Is there a delivery menu?

    Home party plan There is "home delicious dish to choose".
    A chef's dish and a set of hotel sets will be delivered to your home.

    5 items couContinue reading
  • Tell me about toiletries!

    Body Towel, Face towel, Nightwear
    rinse, shampoo, hand soap, Body soap
    We also have toothbrushes, shavings, body sponges, cotton swabs, and Continue reading
  • How many people can use the banquet hall?

    Theater style 800 people, School style 438,
    Seating party style 396 people, buffet style 400 people available.

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  • Is it possible to use even a small number of people?

    There are various small ballroom.

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    【Introduction oContinue reading
  • What can you do at the banquet hall?

    Meeting, social gathering, as well as wedding reception, gift, legal affairs, exhibition etc.
    We respond to various events.

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Reserve·Contact us

Please feel free to contact us if you have any questions.

025-244-7101(representative)