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  2. Frequently Asked Questions

Frequently Asked Questions

  • Is there a parking lot?

    There are about 70 parking spaces.
    Free for banquets for 5 hours.
    Guests are 800 yen per night (passenger car).
    Please process the issued paContinue reading
  • Where is Niigata City?

    A city in the Northeastern Niigata Prefecture (Kaetsu Region)
    Japan Sea side of Honshu is the only government-designated city Japan Sea sideContinue reading
  • How to get to the Niigata Toei Hotel?

    【5 minutes on foot from JR Niigata Station】
    Straight from JR Niigata Station Bandai Exit the Higashi Odori Avenue to Bandai Bridge directionContinue reading
  • Is there a place to change diapers?

    There is a diaper change stand in the 3rd floor ladies restroom.
    Regarding nursing room, there is no dedicated private room,
    We will prepareContinue reading
  • Can you use the restaurant with children?

    Children are welcome at our hotel.
    Baby chairs and tableware for children are also available.

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  • Can pets stay in your room?

    Please do not bring pets into the facility.
    (Please see guide dogs, please request in advance)

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  • Where is the front desk?

    The front desk is on the 3rd floor.
    Please use the elevator in front of the entrance.

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  • I'd like to get a post.

    There is a mailbox in the lobby on the 1st floor.


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  • Is there a smoking place?

    There is a private room smoking place on the third floor.

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  • Is there a ballroom?

    Two large banquet rooms(Splittable)Between the first floor Hakucho no Ma, Toki-no-ma second floor Toki-no-ma,
    There are four small ballroomContinue reading
  • Is there a wheelchair?

    It is available in the lobby on the 1st floor.
    The hotel staff will be able to guide you to the banquet hall, restaurants and guest rooms.

    Continue reading
  • Is there an AED?

    The hotel has an AED (automatic external defibrillator) installed,
    The hotel staff is actively participating in AED and workshops on cardiopContinue reading
  • What TV channels can be seen in the room?

    NHK, NHK Educational TV, TV Asahi, TBS, Fuji TV,
    Nippon Television and BS satellite broadcasting.

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  • Do you handle courier?

    Takkyubin is available at the front desk.(Kuroneko Yamato Takkyubin)
    We are also preparing cardboards for packing as well as various types oContinue reading
  • Can you send me a brochure?

    We will send you a pamphlet by mail.
    Please do not hesitate to tell us.

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  • Various credit cards and cashless payments are also possible.

    The following credit card and cashless payments are available.

    Visa, JCB, American Express, UC, DC, NICOS,
    UFJ Card, Mastercard, etc.

    PAYContinue reading
  • Guest room Washlet is toilet?

    All rooms are bidet.
    All the toilets in the rooms are Western-style.

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  • What is the extra charge for your room?

    It is 1,100 yen (tax included) per person per hour.
    It is the same charge for using rooms before check-in.
    Please use the front desk when usContinue reading
  • Can I leave my luggage before or after check-in?

    We will keep your luggage before and after check-in.

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  • What are the check-in and check-out times?

    Check in is from 3 PM and check out is at 11 AM.
    Depending on the content of the plan, there may be times when the staying time is extended.Continue reading
  • Can I lend a mobile charger?

    "The battery of the mobile phone has run out! "I forgot my charger! "

    Please inform the front desk at such time.

    ※ Since the number of chaContinue reading
  • Are there drinks in the rooms?

    The refrigerator in the room is an empty refrigerator.
    You can bring your favorite drink, but in the restaurant and banquet hall
    I can not bContinue reading
  • Can I use the Internet in my room?

    Niigata Toei Hotel, we have installed a wireless LAN access point in this facility,
    You can use broadband line for free.
    Wireless LAN passwoContinue reading
  • Do you rent an umbrella in the rainy season?

    We rent umbrellas at the 3rd floor front desk.
    ※Quantity is limited. 
    Please do not hesitate to contact your nearest staff.

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  • Tell me the restaurant's opening hours!

    In a restaurant that can be used in various scenes,
    You can enjoy the menu of polished chefs.

    ●9th Floor Restaurant Restini
    Breakfast/7: 00Continue reading
  • What is the parking fee for using the restaurant?

    Lunch time is 2 hours and dinner time is 3 hours free.

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  • Does the restaurant need a reservation?

    Although it is not a reservation system, because it is crowded at the weekends,
    We recommend you to make a reservation in advance.

    ● 9th FlContinue reading
  • What is "Steakhouse Azuma"?

    One of the best in the city, Popular steakhouse.
    A skilled chef is a 4 cm thick iron plate,
    I will bake a steak in front of the customer.

    Continue reading
  • Does "Steakhouse Azuma" need reservations?

    Although it is not a reservation system,
    For weekends and so forth, we recommend reservation before jamming.

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  • Is there a special menu for the anniversary?

    If you can consult in advance, depending on your preference, budget,
    The chef suggests a special menu.

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Reserve·Contact us

Please feel free to contact us if you have any questions.

025-244-7101(representative)