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  2. Frequently Asked Questions

Frequently Asked Questions

  • Tell me the parking fee!

    Niigata Toei Hotel owns the best flat parking lot in the city.
    It can accommodate up to 80 units.

    = Parking fee =
    "Guests using lodging", 8Continue reading
  • Is there a parking lot?

    In front of Niigata station there is one of the largest flat parking lots and you can park 80 vehicles.
    800 yen per night for accommodation,Continue reading
  • Is there a parking lot?

    There are about 80 parking spaces.
    Those using banquets will be free for 3 hours.

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  • Where is Niigata City?

    It is a city in the northeastern part of Niigata Prefecture (Shimukoshi district), it is the prefectural office location of the prefecture,
    Continue reading
  • How is the route to Niigata Toei Hotel?

    【5 minutes on foot from JR Niigata Station】
    JR Niigata Station Bandai Exit east towards Bandai Bridge,
    Turn left at the Higashi-dori interseContinue reading
  • Is there a place to change diapers?

    There is a diaper change stand in the 3rd floor ladies restroom.
    Regarding nursing room, there is no dedicated private room,
    We will prepareContinue reading
  • Can you use the restaurant with children?

    Children are welcome at our hotel.
    Baby chairs and tableware for children are also available.

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  • Is there no pet hotel nearby?

    It is within 10 minutes by car.
    Please ask the front desk staff.

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  • Can pets stay in your room?

    Please do not bring pets into the facility.
    (Please see guide dogs, please request in advance)

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  • Where is the front desk?

    The hotel's front desk is on the 3rd floor.
    Please use the elevator in front of the entrance.

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  • I'd like to get a post.

    Inside the facility, there is a post in the lobby on the first floor.
    It is a pickup three times a day, 13: 30, 16: 30, 18: 30.

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  • Is there a place to eat?

    In a restaurant that can be used in various scenes,
    You can enjoy the menu of polished chefs.

    ● 9th Floor Restaurant Restini(sum·Ocean·DuriContinue reading
  • Is there a smoking place?

    There is a private room smoking place on the third floor.

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  • Is there a ballroom?

    Two large banquet rooms(Splittable)Between the first floor swan, Toki-no-ma second floor Toki-no-ma,
    There are four small ballroom spaces.
    Continue reading
  • Is there a wheelchair?

    We are preparing in the facility.
    The hotel staff will be able to guide you to the banquet hall, restaurants and guest rooms.

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  • Is there an AED?

    The hotel has an AED (automatic external defibrillator) installed,
    The hotel staff is actively participating in AED and workshops on cardiopContinue reading
  • Is there a non-smoking room?

    Non-smoking room requests are accepted upon reservation.
    If you wish, please write "Non smoking room hope" in the remarks column.

    Non-smokiContinue reading
  • 【all rooms】 Compatible with terrestrial digital TV broadcasting!

    Sharp LCD TV Aquos is installed in all guest rooms.
    NHK, NHK Educational TV, TV Asahi, TBS, Fuji Television Network, Inc,
    You can see NTV, Continue reading
  • What TV channels can be seen in the room?

    NHK, NHK Educational TV, TV Asahi, TBS, Fuji Television Network, Inc,
    You can see NTV, BS satellite broadcasting and pay video.

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  • Do you handle courier?

    Takkyubin is available at the front desk.
    We are also preparing cardboards for packing as well as various types of transcripts.

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  • Can I massage?

    If you wish to have a massage please apply to the front desk.
    As it is a perfect reservation system,
    Reservations made in advance do not havContinue reading
  • Can I use a credit card?

    The following credit cards are available.

    VISA, JCB, American Express, UC, DC, NICOS,
    UFJ Card, Master Card

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  • The following credit cards are available.

    The following credit cards are available.

    VISA, JCB, American Express, UC, DC, NICOS,
    UFJ Card, Master Card

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  • Guest room Washlet is toilet?

    All rooms are bidet.
    All the toilets in the rooms are Western-style.

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  • What is the extra charge for your room?

    It is 1,080 yen (tax included) every hour for each room.
    It is the same charge for using rooms before check-in.
    Please use the front desk whContinue reading
  • Can I leave my luggage before or after check-in?

    We keep baggage between 8:00 and 16:00.
    Even after check-in, we will keep your deposit if it is within the above time.

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  • What are the check-in and check-out times?

    Check in is from 3 PM and check out is at 11 AM.
    Depending on the content of the plan, there may be times when the staying time is extended.Continue reading
  • Can I lend a mobile charger?

    "The battery of the mobile phone has run out! "I forgot my charger! "

    Please inform the front desk at such time.
    We have a charger such as Continue reading
  • Are there drinks in the rooms?

    The refrigerator in the room is an empty refrigerator.
    You can bring your favorite drink, but in the restaurant and banquet hall
    I can not bContinue reading
  • Can I use the Internet in my room?

    Niigata Toei Hotel, a wireless LAN access point is installed in the facility,
    You can use broadband line for free.
    Wireless LAN password is Continue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.

025-244-7101